ALERT **Important for iLab Users**
The Help link in iLab opens an email to contact Support. To submit or track requests, visit: Submit and Track Support Requests
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, February 16th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
SCSAM engineers are currently training users on the Helios, Apreo, XPS, XRD, Keyence Optical Microscope, Keyence 3D Profilometer, Portable XRF, AFM, Nanoindenter, Ion Polisher, Sputter Coater, and Struers Polishing System.
Contact one of the SCSAM engineers for information on the training protocols and to schedule a training session.
| Hours | Location |
|
Staffed hours: Monday - Friday, 8:00 am - 5:00 pm |
101 Glennan Building Case Western Reserve University 10900 Euclid Ave. Cleveland, OH 44106 |
http://engineering.case.edu/centers/scsam/
https://engineering.case.edu/research/centers/swagelok-surface-analysis-materials/user-information
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Jeffrey Pigott |
Executive Director
|
216-368-6012
|
jeffrey.pigott@case.edu
|
White 436
|
| John Kim |
Senior Research Engineer-XPS, ToF-SIMS, pXRF
|
216-368-6198
|
taekyongjohn.kim@case.edu
|
Glennan 101/White 436
|
| Tugce Karakulak Uz |
Senior Research Engineer-SEM, FIB, Sputter Coater, Struers Polishing System
|
tugce.karakulakuz@case.edu
|
Glennan 205/White 436
|
|
| Nichole Hoven |
Engineer-XRD, AFM, OM, Profilometer, Ion Polisher, Nanoindenter
|
216-368-0264
|
nichole.hoven@case.edu
|
White 612B/Bingham 320
|
| Jennifer Carter |
Faculty Director
|
216-368-4214
|
jennifer.w.carter@case.edu
|
White 404
|