ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.





To standardize access to human tissue samples for cancer center investigators, align disease-based biorepositories through a common databse, and facilitate interactions between clinical investigators and basic science researchers.
| Hours | Location |
|
Monday - Friday 7:00 AM - 5:30 PM |
2058 University Hospitals Dr., Wearn Bldg. Rm #333 Cleveland, Ohio 44106 |
| Name | Role | Phone | |
| Stefanie Avril, MD | Director | Stefanie.Avril@UHhospitals.org | |
| Daniel Lindner, MD PhD | Co-Director (CCF) | ||
| Adam Kresak, MS | Lab Manager, Immunohistochemistry (IHC) | 216-844-5389 | amk41@case.edu |
| Wendi Barrett | Tissue Procurement | 216-844-5335 | wendi.barrett@Uhhospitals.org |
| Tripti Joshi | Tissue Procurement | 216-844-5335 | txj22@case.edu |
| Jenifer Mikulan | Histology | 216-844-1998 | jjm10@case.edu |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Adam Kresak, MS |
IHC, ISH, TMA Services
|
216-844-5389
|
adam.kresak@case.edu
|
Wearn 333
|
| Jenifer Mikulan |
Histology Services
|
216-844-1998
|
jenifer.mikulan@case.edu
|
Wearn 333
|
| Wendi Barrett |
Tissue Procurement Services
|
216-844-3939
|
wendi.barrett@uhhospitals.org
|
Wearn 333
|