ALERT

* * * Important Update for iLab Users * * *

Migration Status: The support system migration has been paused. As of now, we do not have an exact date for when the migration will continue and timing is still to be determined. We will provide updates here as soon as possible.

The ‘Help’ link in iLab now redirects to ilab-support@agilent.com as part of our support system transition. For full details, please refer to our Help Site article Submit and Track Support Requests in the Portal.

Upcoming Holiday Closure:
In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

bio[box]

Overview of Services

The Department of Biology’s newly created collaborative learning/research space, bio[box], provides undergraduate, graduate, and faculty researchers with the space, tools, and instrumentation to facilitate collaborative learning and research. Tools and instruments range from the very simple (e.g., measuring tapes for field work) to the state of the art. The aim of this facility is to give students the opportunity to explore the cutting edge of biological research with the support and guidance of our faculty. It is our hope that this space will foster scientific creativity, independence, and serendipity by enabling students to work on their own projects alongside faculty engaged in groundbreaking cross-disciplinary collaborative research. bio[box] is an unstaffed user facility; researchers at all levels must receive training on our instrumentation before they may use the facility. Undergraduate projects must be sponsored by a faculty member from the Department of Biology.

Location

2080 Adelbert Rd.

DeGrace 103

Cleveland, OH 44106

Contacts

Name Role Phone Email Location
Radhika Atit
Core Director
 
216-368-8819
 
radhika.atit@case.edu
 
Millis 316
 
Sarah Bagby
bio[box] steering committee
 

 
sarah.bagby@case.edu
 
Millis 109
 
Leena Chakravarty
bio[box] steering committee
 

 
leena.chakravarty@case.edu
 
Millis 111
 
Owen Lockhart
bio[box] steering committee
 

 
owen.lockhart@case.edu
 
Millis 329A
 

Map