In Observance of U.S. Holiday, Martin Luther King Jr. Day, Agilent Cross Lab/ iLab Operations Software will be closed during U.S. hours on Monday January 21st, 2019. We will resume regular U.S. support hours on Tuesday January 22nd, 2018. EU and APAC Support will remain open during this time. For urgent matters, please add "Urgent" to the ticket/ email subject or press "1", when prompted, to escalate a call on the iLab Support phone and we will prioritize those requests first. Issues from the Kiosk and Interlock issues on January 18th, 2019 should be resolved now. If any issues persist, we recommend first performing a power to cycle the bridge.