ALERT

* * * Important Update for iLab Users * * *

New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.

The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.


Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

About

Biomedical Engineering Resources Core

Overview of Services


NEC Cost Center
Services Available
Surgical services:

  • Use of surgical room
  • Use of surgical instruments
  • Use of RVT to monitor animals during surgery

Terminal Procedure Support:

  • Euthanasia
  • Harvesting of tissues
  • Blood collection
  • Perfusion

Substance administration:

  • Oral gavage
  • Intravenous injection
  • Intramuscular injections
  • Subcutaneous injections
  • Inter-peritoneal injection

Tumor monitoring:
Tissue Culture:

  • Hood time 
  • Plus supplies

Location and hours of operation

Hours   Location

Monday- Friday 8am - 5pm  

  2071 MLK Jr. Dr.
  Cleveland, OH 44106

Contacts

Name Role Phone Email Location
Dominique Durand
Core Director
 
216-368-3974
 
dominique.durand@case.edu
 
Wickenden
 
William Marcus
Core Manager
 
216-368-3978
 
william.marcus@case.edu