ALERT

ATTENTION ⚠️

In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Thursday, November 27th and Friday, November 28th, 2025. We will resume regular U.S. support hours on Monday, December 1st, 2025. EU and APAC Support will remain open during this time. For urgent matters, please add "Urgent" to the ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

ALERT

The call for Spring/Summer 2026 SCSAM Student Fellowship Program Proposals is out! For information on how to apply, see: https://engineering.case.edu/news/call-springsummer-2026-scsam-student-fellowship-program-proposals

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About

CWRU Misc. Shared Resources

Overview of Services

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Location and hours of operation

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Contacts

Name Role Phone Email Location
Michael Piccirillo
Core Director
 

 
mxp744@case.edu
 
W175
 
Nichole Thomas
Core Manager
 

 
nmt26@case.edu
 
W175
 
Harleigh Tennant
Core Manager
 

 
hxt339@case.edu
 
W175