ALERT

**Important for iLab Users**

The Help link in iLab opens an email to contact Support. To submit or track requests, visit: Submit and Track Support Requests

Quick links: Help Site | Agilent - iLab Community | System Status


Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, February 16th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

About

CWRU Misc. Shared Resources

Overview of Services

[ Enter description of service center here ]

Location and hours of operation

Hours Location

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[ Replace with building and room number. ]

Links and Resources

  1. [ link or resource # 1. To add a hyperlink, select text and click ]
  2. [ link or resource # 2 ]
  3. [ etc... ]

Contacts

Name Role Phone Email Location
Michael Piccirillo
Core Director
 

 
mxp744@case.edu
 
W175
 
Nichole Thomas
Core Manager
 

 
nmt26@case.edu
 
W175
 
Harleigh Tennant
Core Manager
 

 
hxt339@case.edu
 
W175