Welcome!
ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
The Chemical Engineering Instrumentation Core (CHiC) is a core facility in the Department of Chemical and Biomolecular Engineering at Case Western Reserve University (CWRU). The overall mission of ChiC is to support research projects within and outside of CWRU that require the use of analytical instrumentation and services. Instrumentation in the facility includes FT-IR, GC, UV-Vis, Raman Microscopy, TGA among others.
| Hours | Location |
|
9AM - 5PM |
AW Smith 103/Bingham B27 |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Laurie Dudik |
Manager
|
216-368-2211
|
laurie.dudik@case.edu
|
Bingham 125A
|
| Harihara Baskaran |
Core Director
|
216-368-1029
|
harihara.baskaran@case.edu
|
AW Smith 142B
|
