ALERT ATTENTION ⚠️
The iLab support portal will undergo scheduled maintenance on Wednesday, April 1, from 6:00–7:00 AM UTC.
During this one‑hour window, the portal may be temporarily unavailable for submitting or viewing requests. Email support will remain available during this time.
For urgent requests, please email us at ilabsupport@agilent.com and include “URGENT” in the subject line. All other inquiries will be addressed promptly once services are restored.
Thank you for your understanding.
SCSAM engineers are currently training users on the Helios, Apreo, XPS, XRD, Keyence Optical Microscope, Keyence 3D Profilometer, Portable XRF, AFM, Nanoindenter, Ion Polisher, Sputter Coater, and Struers Polishing System.
Contact one of the SCSAM engineers for information on the training protocols and to schedule a training session.
| Hours | Location |
|
Staffed hours: Monday - Friday, 8:00 am - 5:00 pm |
101 Glennan Building Case Western Reserve University 10900 Euclid Ave. Cleveland, OH 44106 |
http://engineering.case.edu/centers/scsam/
https://engineering.case.edu/research/centers/swagelok-surface-analysis-materials/user-information
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Jeffrey Pigott |
Executive Director
|
216-368-6012
|
jeffrey.pigott@case.edu
|
White 436
|
| John Kim |
Senior Research Engineer-XPS, ToF-SIMS, pXRF
|
216-368-6198
|
taekyongjohn.kim@case.edu
|
Glennan 101/White 436
|
| Tugce Karakulak Uz |
Senior Research Engineer-SEM, FIB, Sputter Coater, Struers Polishing System
|
216-368-0431
|
tugce.karakulakuz@case.edu
|
Glennan 205/White 436
|
| Nichole Hoven |
Engineer-XRD, AFM, OM, Profilometer, Ion Polisher, Nanoindenter
|
216-368-0264
|
nichole.hoven@case.edu
|
White 612B/Bingham 320
|
| Jennifer Carter |
Faculty Director
|
216-368-4214
|
jennifer.w.carter@case.edu
|
White 404
|